For those who see no value in social media as a medium for business, today's blog will prove you wrong. In today's world, the blogger has power. We can rate, rank or rant about a product based on our individual experience and businesses should take note. Real people and opinions matter more than the late night infomercial. Make no mistake, the quill is in the hands of the consumer. This isn't a commercial or a sales pitch. I just want to blog about a dice bag that I'd ordered a week or so ago.
No, I don't play dice and I haven't been a "gamer" in decades but allow me to explain this unique product. The seller was someone I'd had intermittently spoken with on Twitter, mostly laughing at one liners but she mentioned dice bags in a tweet. "I don't need dice bags" I thought and continued to tweet using my brand new phone until I put the device down.
Then it occurred to me. A dice bag is a protective bag and my phone is just charging on my desk. Unprotected.
Here's the kicker. See @GeekyLyndsay specializes in dice bags. I've made suggestions to some crafters claiming customizations but honestly to most that merely means a color choice. Lyndsay took the time to hear me out on what I needed; it didn't matter that the product wasn't the intended construction, that of a phone rather than dice storage. Custom build? She seemed almost excited at the challenge of different fabrics, colors and even a unique size. I gave her my custom specifications (far outside her normal designs I might add) and took the time to work with me to see that I'd be happy with a well made product.
OMG she took the time to meet the customer's needs?!
That's the point of this blog today. Too often a manufacturer or crafter has a set idea and that's that. The customer chooses from the existing array, if they want something special, too bad. I cannot tell you how refreshing my design experience with Dragon Chow was and how rewarding to find the extremely well made bag in the mail. And it is quality. Phone pouch users might indentify with the Golla or other pouches from Amazon and Ebay. I bought one of those too and it ripped within the first few days. The Dragon Chow as far as I can see is double stitched, REVERSABLE, handmade and at about half the cost.
From the pictures you can also see something else.... something that you don't see often when ordering. A personal "thank you" from the crafter. Not "Hope this fits your phone" but actually mentioning the model by name. That's pride in your work, pride in your quality of service and flat out how to treat a customer. This is how all companies should be run, a more intimate and thoughtful experience that leaves both parties feeling happy and willing to do business again.
Remember the Twitter name: @GeekyLyndsay
And take a look at the product page: http://www.dragonchow.com/zencart/
Ok, my rant is done. But honestly people, I don't rave about a product often, especially one I have no affiliation with other than being a very satisfied customer.
Make that repeat customer.
Thank you for taking the time to read.
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