Rough transcript of a phone conversation I just had, attempting to activate a replacement credit card.
***This call may be monitored for training purposes so we can better serve you.***
Agent: Hello, thank you for calling _____ card activation service.
Me: Hello, I would like to activate my card.
Agent: Of course sir. And how are you this morning?
Me: Fine thank you but a bit rushed, I would like to activate my card.
Agent: Certainly sir, I am calling up your information now. Ah! Because of your excellent standing, I am able to extend your credit limit to $ ___. Would you like your credit limit extended?
Me: No thank you. I would like to activate my card.
Agent: Absolutely sir. I see you don't have ____ options on this account?
Me: No, I do not. I don't want to make any changes; I would like to activate my card.
Agent: I see. Did you know that with your card you're eligible for the incentive program? (For a nominal fee)
Me: Yes I'm aware, but I do not want to participate. I would like to activate my card.
Agent: Did you know that you can earn cash back for purchases of groceries and other incidentures?
Me: Incidentals. I'm aware and I do not want to participate. Perhaps I wasn't clear as to the purpose of my calling the ___ card activation service. I... would like.. to activate... my card! If I cannot activate my card, I would like to cancel my card. Is that an option?
Agent: <pause> Very good sir. Your card is now activated for purchases. Would you like to know more about our...
Me: <click>!!
Unbelievable. How much of the APR is consumed in this waste of resources? What’s in your wallet? A bag of hooey, that’s what. Would I leave home without it? I’m more than willing to discover it.
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LOL Did they at least speak English? Usually when I call, I get some dude who you can't even understand becasue everything is freaking outsourced.
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