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Tuesday, October 12, 2010

This call may be monitored...

Rough transcript of a phone conversation I just had, attempting to activate a replacement credit card.


***This call may be monitored for training purposes so we can better serve you.***


Agent: Hello, thank you for calling _____ card activation service.


Me: Hello, I would like to activate my card.


Agent: Of course sir. And how are you this morning?


Me: Fine thank you but a bit rushed, I would like to activate my card.


Agent: Certainly sir, I am calling up your information now.  Ah! Because of your excellent standing, I am able to extend your credit limit to $ ___. Would you like your credit limit extended?


Me: No thank you. I would like to activate my card.


Agent: Absolutely sir. I see you don't have ____ options on this account?


Me: No, I do not. I don't want to make any changes; I would like to activate my card.


Agent: I see.  Did you know that with your card you're eligible for the incentive program? (For a nominal fee)


Me: Yes I'm aware, but I do not want to participate. I would like to activate my card.


Agent: Did you know that you can earn cash back for purchases of groceries and other incidentures?


Me: Incidentals. I'm aware and I do not want to participate. Perhaps I wasn't clear as to the purpose of my calling the ___ card activation service. I... would like.. to activate... my card!  If I cannot activate my card, I would like to cancel my card.  Is that an option?


Agent: <pause> Very good sir.  Your card is now activated for purchases.  Would you like to know more about our...


Me: <click>!!


Unbelievable.  How much of the APR is consumed in this waste of resources?  What’s in your wallet?  A bag of hooey, that’s what. Would I leave home without it? I’m more than willing to discover it.

1 comment:

  1. LOL Did they at least speak English? Usually when I call, I get some dude who you can't even understand becasue everything is freaking outsourced.

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